Case Study
How Sharetown Earns Trust in Every Home it Enters
Sharetown is a reverse logistics company that coordinates returned product pickups on behalf of major consumer brands. Their reps go inside customers’ homes to retrieve mattresses, furniture, and large returned items. That context makes workforce trust non-negotiable. And for Sharetown, establishing that trust at hire is only the beginning.
Industry: Transportation & Logistics
Hiring Model: Gig / Marketplace
Direct API Integration
Highlights
Continuous trust built into the process
Sharetown rescreens workers on a regular cadence. The process is built directly into their app so it actually happens. Reps who don’t complete it stop working. That’s the standard, and it doesn’t expire at hire.
Screening that lives where reps already are
Yardstik's API gave Sharetown's developers what they needed to bring screening fully in-house. They built it, shipped it, and now run the majority of their checks through it, no separate system to manage.
Less friction means more reps make it through
Reps move through onboarding and screening without ever switching contexts. No third-party redirect, no confusion about where to go next. Fewer reps get stuck, and more of them finish.
It’s not enough to vet someone when they start. We need to know they’re still someone we’d vouch for.
THE CHALLENGE
When Reps Go Into Homes, There’s No Room for Doubt
Sharetown’s reps don’t deliver to a doorstep. They go inside. They pick up mattresses, furniture, and large returned items from living rooms and bedrooms, on behalf of consumer brands whose customers are trusting them with access to their homes.
That trust flows in every direction. Brand partners need confidence in every rep who represents them. The people opening their doors need to know the person on the other side has been properly vetted. And Sharetown needs to be able to stand behind their workforce, not just when someone first comes on board, but for as long as they’re active.
A background check at hire is a helpful snapshot. It tells you who someone was. For Sharetown, that’s the starting point, not the finish line. The challenge was building a program that extended past day one, at scale, and actually enforcing it.
THE SOLUTION
A Risk Program That Runs Continuously
Sharetown runs criminal background checks and motor vehicle record checks through Yardstik before every rep starts working. But the part of their program that reflects how seriously they take workforce trust is what happens after.
Post-hire rescreening runs on a regular cadence. Rather than sending reps an external link, Sharetown embedded the process directly into their rep-facing app. The check is triggered, completed, and enforced inside the platform their reps use every day. Reps who don’t finish it don’t keep working.
"We found that if we sent them just a link, a lot of times they didn’t trust it because it’s a third-party link. There was always some sort of confusion. Building it into our own platform means reps are more likely to actually complete it."
Sharetown works with a dedicated Yardstik account contact, meeting every two weeks to work through anything in flight.
“We’ve never had an issue that Yardstik hasn’t been able to resolve.”
So Sharetown built deeper. Through a direct API integration, screening now runs inside their own platform, right where their reps already are. It's faster for candidates, simpler for the team, and built to scale alongside them.
Outcomes
TRUST THAT DOESN’T EXPIRE
The goal of Sharetown’s rescreening program is confidence. By building the process into their rep app and tying continued access to completion, they made ongoing screening something that actually happens, not something that sits in a policy document. That’s the standard, and Yardstik is the infrastructure behind it.
AN INTEGRATION BUILT TO FIT
Rather than bolt screening onto the side of their operation, Sharetown used Yardstik's API to build it directly into their platform. It was straightforward for their team to implement, and it now handles the bulk of their checks. The result is an experience reps barely have to think about: screening that happens right where they are.
A PARTNERSHIP BUILT TO LAST
The clearest sign of a strong partnership is what a customer chooses to build on top of it. Sharetown brought Yardstik directly into the platform their business runs on. It's the kind of investment a company only makes in a partner it trusts, backed by a simple track record: when Sharetown needs something, it gets resolved.
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