Case Study
Liveops Secures Smarter, Faster Hiring with Yardstik
Liveops, a leading business process outsourcing provider, faced the growing challenge of identity fraud with their applicants. Their existing setup relied on multiple point solutions, which complicated the process and left gaps that fraudsters could exploit. After a rigorous RFP process, Liveops chose Yardstik for its ability to streamline identity verification and background checks into a single, efficient process. The result? A faster, more secure hiring process that significantly improved the candidate experience and reduced support demands.
Hiring Model: Business Process Outsourcing
Highlights
Integrated Fraud & Screening
Yardstik combined identity verification with background checks into a single process, minimizing errors and speeding up the workflow.
Easier for candidates
Liveops saw an increased conversion rate for candidates as Yardstik’s platform made their process much easier.
Slashed support requests
The streamlined process led to a significant drop in support cases, freeing up Liveops’ team to focus on more critical tasks.
“I cannot rave about the Yardstik team enough! Everybody has been so great to work with.”
CHALLENGE
As a company that attracts top talent, Liveops became a prime target for individuals attempting to falsify identities and qualifications. This issue posed a hidden cost that wasn’t just a line item on their budget but a looming threat to their business integrity.
“As a BPO, we attract a population that’s often coached on how to bypass the vetting process. These aren’t just random people trying to sneak through—there are even services designed to help applicants game the system. It’s a very sophisticated challenge that we had to address.” – Tom Glaser, Information Security Officer at Liveops
Determined to tackle the problem head-on, Liveops initiated a rigorous RFP process, scrutinizing multiple vendors to find the best solution. Their existing setup involved various point solutions, which complicated the process and left gaps for fraud to seep through.
The RFP process was thorough, and Yardstik, along with other top vendors, was put to the test. Using surveys and data analysis, Liveops evaluated each vendor on criteria like accuracy, applicant experience, turnaround time, and platform satisfaction.
As Tom Glaser from Liveops put it, “We asked you guys about absolutely everything before we finalized our RFP.” This diligence paid off, setting the stage for a partnership that would redefine how Liveops handled identity verification and background checks.
Solution
The standout feature of Yardstik’s offering was its integrated approach. The candidate experience began with identity verification, and that verified data was seamlessly carried through the entire background check process. This eliminated the need for candidates to re-enter information, reducing the potential for errors and ensuring a smooth, consistent experience.
“What your product offered that nobody else could match was an integrated solution that would verify identities and use those results in the background check so that no one could use an unverified name/address on the background check.”
This integration wasn’t just about accuracy—it also had a significant impact on the user experience. Candidates could complete their identity verification and background check in one continuous flow, without having to switch between systems or re-enter the same information.
Shannon Hare from Liveops highlighted how this change was a game-changer for their candidates: “This experience has been amazing for our candidates. It’s a very simple system. The whole process, honestly, was very user-friendly.”
Yardstik’s user-friendly process led to a significant reduction in the number of support cases. With fewer candidates encountering issues during their background checks, Liveops was able to focus more on strategic tasks and less on troubleshooting.
Speed and efficiency were also critical factors in Liveops’ decision to go with Yardstik. The API setup was quick and straightforward, allowing Liveops to integrate the new system without any major hiccups.
Shannon Hare noted, “The API setup was seamless. It was very easy for our team,” which was a refreshing change from the more cumbersome processes they had dealt with in the past.
In essence, Yardstik didn’t just meet Liveops’ needs—they elevated the entire hiring process. By integrating identity verification with background checks, speeding up implementation, and simplifying the candidate experience, Yardstik proved to be the perfect partner for Liveops’ mission to streamline and secure their hiring practices.
Outcomes
Stronger trust and less fraud
Yardstik’s approach made a real difference in tightening security and cutting down on fraud at Liveops. By tying identity verification directly into the background check, they eliminated gaps where fraud could sneak through. As Tom Glaser put it, “The sequencing of those products has significant implications for reducing fraud,” ensuring that only verified identities moved forward in the process.
A smoother experience for candidates
Yardstik turned what used to be a clunky, frustrating process into something simple and straightforward. Candidates could complete everything in one go—no extra steps, no confusion. Shannon Hare from Liveops saw the impact firsthand: “This was a game-changer: that they do not need to leave the application to complete their identity verification and their background check. It truly was an amazing piece.”
Easy integration and happy teams
Implementing Yardstik was a breath of fresh air for Liveops. The API setup was quick, and the collaboration was smooth and transparent. “We’ve been very pleased,” Shannon Hare shared. “It is one of our most seamless, least stressful launches with a vendor that I’ve ever done.” Plus, with fewer candidate issues, the support team could finally catch a break. Shannon Hare also noted, “Support is handled so quickly. When our candidates reach out, we have not had one complaint.”
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