Dispatch Case Study
With Yardstik, Dispatch Delivers More for Their Customers
Case study
Dispatch provides on-demand and same-day pickup delivery services for businesses. Customers use their web app to request a delivery, and nearby drivers respond with a mobile app to pick up parts and packages to deliver to the final destination. Frustrated with the one-size-fits-all, rigid service from their screening provider, Dispatch instead partnered with Yardstik. Together, they added a white-label integrated solution to the Dispatch platform that was safer, more efficient, and more profitable for the company.
Headquarters: Minnesota
Company Size: 200+ Employees
Industry: On-Demand Delivery
CHALLENGE
The team at Dispatch was frustrated with the service provided by their background screening provider. With thousands of independent contractor drivers in 50 markets, Dispatch was facing unique platform challenges that the traditional one-size-fits-all model wasn’t addressing.
Their screening platform was inefficient and inflexible, the experience for their drivers was frustrating, and the customer support was unresponsive. It was draining resources and impeding the growth of their business. They needed to find an alternative.
Solution
Dispatch turned to a new white-label platform screening partner in Yardstik. And they quickly grew to appreciate the difference in approach.
It all kicked off with a discovery meeting. Dispatch’s team was given an opportunity to be heard and to describe their unique challenges and goals. The Yardstik team listened and came back with recommendations tailored to Dispatch’s needs.
That model of two-way partnership continued throughout the onboarding and beyond. With monthly reporting and quarterly business reviews, Dispatch gained access to the right data and the right people to make smarter decisions about reducing people-related risk on their platform moving forward.
Outcomes
Zero Screening Costs & New, Passive Revenue
Yardstik’s Sequential Screening process—a cascading approach to background screening—saved Dispatch money by eliminating irrelevant screens. In short, if a candidate doesn’t clear the Motor Vehicle Record (MVR) insurance requirements, Yardstik won’t run the criminal check, and Dispatch won’t be on the hook to pay for it.
The cost savings didn’t end there. Yardstik took over the MVR Point calculation for Dispatch, immediately freeing up six employees and speeding up the onboarding process. Additionally, through Yardstik’s revenue-sharing program, Dispatch can take a cut of the monthly revenue generated from every screen run within its platform.
With all of these cost-savings and efficiencies, Dispatch flipped its background screening process from an operating expense into a profit driver for their business. All while delivering a better, safer experience for their customers and drivers.
Seamless Technology Integration & Faster Onboarding
Integration was critical for Dispatch. They envisioned a more fluid screening experience for their drivers, keeping everything neatly contained within their platform ecosystem.
Dispatch already used Fountain as its hiring platform, so it easily leveraged Yardstik’s Fountain integration. This enabled a seamless user experience and flexible interface, matching the solution Dispatch envisioned.
“Our drivers operate in a mobile-first environment,” said Kate Rickert, Dispatch Driver Engagement Manager at Dispatch. “Yardstik developed their candidate interface with that in mind and improved the experience for our drivers,” she added.
This new process also resulted in faster onboarding and fewer abandoned applicant forms—a win-win-win for Dispatch, their drivers, and their customers.
transparent reporting
With a clear vision for their platform and the right partner to support that vision, Dispatch was able to realize:
- Significant cost savings and passive revenue, resulting in net profit
- Happier customers, drivers, and more efficient workflows
- Freed up resources that can now be focused on growing the business
- A safer marketplace through more relevant and more efficient checks
- A new consultative partnership for continuous growth
“It’s been a real breath of fresh air,” said Rickert. “We’ve already noticed a huge improvement in the application process for our drivers, and we’re excited to continue to grow our relationship with Yardstik,” she added.